Disney’s Disability Access Service (DAS) Pre-arrival Registration FAQ
Written By Dannielle Puckett, Travel Advisor | Disney Specialist
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Disney's Disability Access Service (DAS) Group
June 23, 2022
We have a lot of questions in our DAS group concerning the pre-arrival registration process. Clients are often nervous about the call because they do not know what to expect. Today, I would like to address some of the concerns with a little FAQ.
Q: What will I need for online registration?
A: You will need a Disney account, and you will need to already have your travel party set up in the account with valid park admission and a park reservation for the dates you wish to register for. The person applying to use DAS will need to be present during the video portion of the call. Prior to the call you will need to review and accept the Terms & Conditions before requesting a live video chat.
Q: Can I pre-register using the My Disney Experience app?
A: No. You will need to use an internet browser. Do not attempt to join using an incognito or private browser because they may not allow you to join the video.
Q: When am I eligible to pre-register?
A: As early 30 days prior to your park visit, but no later than 2 days before. You will need to be logged into your Disney account to chat. The best time to register is at the 30 day mark because that is when you will have the best availability for ride times/selections. Try to join the queue right at 7AM. If you are already within 2 days of your visit, you will need to register at a Guest Relations location when you arrive.
Q: What are the hours that online registration is open?
A: Live chat is available from 7:00 AM – 10:00 PM Eastern Time
Q: How long does it take to complete the online registration?
A: It depends on how long it takes for you to get through the chat queue. I have heard recent reports of anywhere from 5 minutes to 2 hours.
Q: Is it just a text chat?
A: It is actually a text chat, followed by a live video call, followed by a text chat. They will also take a photo of the DAS user during the video chat. If you are trying to register a child, and you don’t want a photo of your child taken, you can have another person in the party have their photo taken. If you do this, that person will need to be present whenever the DAS is used. (Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.)
Q: What will they ask me?
A: The Cast Member will ask you why you need the DAS. They may ask you what would happen if you had to wait in line. They will not ask you what your disability or ask you for proof of your disability. Be prepared to explain why waiting is difficult for you or how waiting outside the line could help you. Be aware that a mobility issue does not necessitate the use of DAS because all of the lines at Disney World are handicap accessible via scooter and/or wheelchair.
Q: What is the advantage of pre-arrival registration?
A: You will save valuable vacation time, by not having to stand in line at Guest Relations once you arrive, AND you can also choose up to 2 experiences each day (subject to availability), to book DAS entry. These DAS times are in addition to any that you request yourself at the park during the day of your visit. For these two experiences, you’ll have a 1-hour window to visit the attraction/experience.
Q: Will they let me select any rides I want for my two advance selections?
A: Advance Selections are available on a first come, first serve basis, so the attraction or time you want may not be available. Also, there is a list of excluded attractions. They will notify you of the exclusions during the chat. As of right now, the exclusions are:
- Magic Kingdom: Seven Dwarfs Mine Train and Space Mountain
- Hollywood Studios: Star Wars - Rise of the Resistance and Mickey & Minnie’s Runaway Railway
- EPCOT: Frozen Ever After, Remy’s Ratatouille Adventure and Guardians of the Galaxy - Cosmic Rewind
- Animal Kingdom: Avatar Flight of Passage and Expedition Everest
CLICK HERE for a list of the attractions available for Advance Selection.
Q: I have heard that the wait for Guardians of the Galaxy Cosmic Rewind will be a long wait. Are there any accommodations for DAS users?
A: Cosmic Rewind is currently operating under a virtual queue. In order to enjoy this attraction, you can try to get a boarding group the morning of your EPCOT park reservation. Once your boarding group is called and you arrive to the attraction, let the Cast Member outside know that you have DAS and they will let you go through the Lightning Lane at that time. If you do not get a boarding group, you can purchase an Individual Lightning Lane, in which case you will not need to alert the Cast Member of your DAS because you will already be put into the Lightning Lane upon arrival.
Q: What if I change my mind about my Advance Selections. Will I be able to modify them later on?
A: The agent I spoke with told me that In order to change your selections, you will have to reach out to the DAS chat team again. They will actually have to cancel what you have in order to even see what would be available, then attempt to rebook new selections, so there is a risk involved.
Q: We plan on park hopping. Can I book my two Advance Selections for the park we are hopping to?
A: No. Your Advance Selections have to be in the park that you have a park reservation for. You can book in another park using the My Disney Experience app once you are in that park, just not in advance.
Q: If I book the two Advance Selections, does that mean I cannot get another DAS until those are used on my park day?
A: No, the Advance Selections have no impact on the normal use of DAS. You will be allowed to book a same day DAS when you enter the park and continue to book another each time that one is used.
Q: How long will my registration be valid?
A: Registration will be valid for a period of 60 days, at all four parks.
Q: How many people can I put on my DAS?
A: You can have a total of up to 6 people. So, the DAS user + 5 others. I have heard mixed accounts of guests trying have more people authorized. It seems to be up to the discretion of the CM or maybe management. I wouldn’t expect an accommodate for a larger party, but it doesn’t hurt to ask. I definitely wouldn’t expect it at pre-registration… maybe a little in-park pixie dust??
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Dannielle Puckett, Travel Advisor | Disney Specialist
Dannielle has been a lover of travel her whole life. From family ski trips in Canada and the US, to adventurous deep sea fishing and lobstering in the Florida Keys, her love for travel never stops. Since having children of her own, she has fallen in love with the magic and wonder that Walt Disney World Resort vacations bring her family. She is always planning trips for herself, family, and friends and now is excited to help YOU plan your next Disney or Universal Vacation.
Attention to detail is her specialty, and she loves finding magical moments everywhere in her trips.
Dannielle is a blessed wife and mother to four amazing children.