Careers | Sojourney Travel

This entry-level key role goes beyond booking travel—it focuses on delivering exceptional client care throughout the entire journey, ensuring our agency and VIP clients receive personalized, thoughtful attention before, during, and after their trips.
Ideal candidates are available to work during normal business hours (8am - 5pm EST) and are able to commit to fluctuating on-call hours outside of normal business hours.

Key Responsibilities:● Engage with clients through consultative, friendly conversations to understand their travel desires and needs.● Provide tailored destination advice and craft personalized travel itineraries that align with client preferences.● Convert inquiries into confirmed bookings with precision and care.● Deliver ongoing client care including handling pre-trip preparations, coordinating special requests, and supporting clients throughout their travel experience.● Detailed & accurate record keeping of all aspects of client travel including: VCRM, Travefy, Spreadsheets, Sales Team Planner Kanban board, Call log (client & supplier)● Follow up post-trip to gather feedback, nurture long-term relationships, and encourage client loyalty.● Manage multiple client requests efficiently while maintaining high attention to detail and responsiveness.● Collaborate closely with leadership to ensure seamless client experiences in a fast-paced environment.● Stay current with product knowledge of destinations, travel trends, and activities to provide expert guidance.● Rotating On Call for client in travel emergencies● Other tasks designated by leadership for this role
Required Skills & Qualifications:● Excellent verbal and written communication skills with a warm, approachable demeanor.● Strong listening and empathy skills to truly understand and anticipate client needs.● Detail-oriented, well-organized, and able to manage multiple projects simultaneously.● Comfortable with all technology aspects including Microsoft 365 suite of products (Excel experience is required)● Passionate about travel and committed to delivering outstanding client service beyond booking.● Comfortable working collaboratively within a dynamic, supportive team environment.
Preferred Skills & Qualifications● Personal Europe travel experience● Prior experience selling travel

"Coming from one National very large host agency, I was concerned I wouldn’t have the same caliber training and support. Boy was I wrong! It’s all that and more with a hometown community feel, helping each other serve our customers best."

Tiffiney Love

Travel Advisor

"I’m in my second year with Sojourney Travel. I love that we are a team, that we help each other, pray for each other, and that we celebrate each other’s successes. Managment is always here for us. They go above and beyond in every way – always gracious, always looking out for us!"

Dannielle Puckett

Travel Advisor

"Having been with Sojourney since May 2021, I feel I have found my home. We are a family that laughs together, cries together, and weathers storms together. The level of support both from management and fellow advisors is incredible."

Ruth Ann Horst

Travel Advisor

"I am in the middle of my second year with Sojourney Travel. I have had many sales positions in my career. Hands down this company has the best environment to succeed. We are a TEAM in every sense of the word. We may be in sales with each other but we inspire each other not compete. Everyone builds each other up. We encourage and cheer all our success and listen and share whether we have a rock or a pebble. I knew I made the right choice when I decided to join ST but after going on a few FAM's I have heard alot of other Travel Advisors talk about the big box companies they chose and how they felt "on their own". People say that if you see a thriving company it’s because it starts at the top and trickles down. You will not find a better mentor for this industry than Lori. We are all a reflection of her and our admin team. They lead with integrity and professionalism. This is a place where I can make travel dreams come true for my clients!"

Gloria Stancil

Travel Advisor

"Having the background of an advisor with another large agency and now working 'behind the scenes' with Sojourney Travel, I can honestly say that we're just different. The comraderie, the training, the entire company works together. We always say 'Rising tides raise all ships' and we truly mean that. We're working TOGETHER not competing against one another and that is the key!"

Christy Bates

Chief Development Officer

"As a new travel advisor, I find that all of the advisors in our Sojourney Travel team give each other tremendous support and encouragement. I’ve learned that each of us work together and lean on each other’s talents to ensure that our clients are well taken care of."

Irene Liberatore

Travel Advisor