Beginning Oct 19, a new feature in the My Disney Experience app will allow Guests utilizing DAS to book, redeem, change or cancel DAS return times using the My Disney Experience app via a smart phone or other smart device.
What is Disability Access Service (DAS), and how does it work?
Disability Access Service (DAS) is designed to accommodate Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability (including non-apparent disabilities). The service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. It does not provide immediate attraction access.
Once a return time is issued, Guests are free to enjoy other theme park offerings while they wait virtually for the return time to arrive, as opposed to physically waiting in the queue. As soon as the Guest redeems a return time, they can book another return time for the same or a different attraction.
To maximize the benefits of DAS, Guests should plan ahead using available information to develop a tentative plan for their visit. Starting fall 2021, current and forecasted future wait times can be found in the Disney Genie service app tool, in addition to ride locations and attraction access options. DAS can also be used in addition to Disney’s Genie+ service and individual paid attraction selections.
How do Guests register for and use DAS?
There are 2 ways Guests can register for DAS. The recommended option is to register in advance via live video chat between 2 and 30 days prior to a park visit. If deemed eligible for DAS, the Guest (or a parent/guardian if the Guest is under 18 years of age) will participate in a virtual registration process. The Guest utilizing DAS must be introduced on the video call, and a photo will be taken of them. At the end of that process, the Guest will be able to select up to 2 DAS Advance selections for select attractions (subject to availability).
If a selection is available, the Guest will be given a one-hour time period during the day of the visit to redeem the advance selection. Selections are valid for use only on the date and during the one-hour time period chosen and cannot be transferred. Guests who do not pre-register for DAS will not be eligible to receive the DAS Advance selections.
Guests who do not pre-register for DAS can register in person with a Cast Member at Guest Relations on the day of their visit, but they will not be eligible for the 2 advance selections.
How long is DAS valid?
DAS is valid for up to 60 days. After this time period, Guests need to re-register for the program.
Does the Guest utilizing DAS have to be present to obtain a return time at an attraction or Guest Relations location?
No. Another member of the DAS-eligible Guest’s travel party may obtain a return time, but the Guest utilizing DAS must board the attraction with their party.
Does a Guest utilizing DAS have to ride the attraction at the exact return time listed?
No. DAS return times are not limited to a specific window and are valid until the park closes. (Except the two advance selections that have a one hour return time.)
Can a Guest have more than one active DAS return time at one time?
No. A Guest may only have one DAS return time at a time. As soon as the Guest redeems a return time, they may obtain another return time for the same or different attraction. (The two advance selections do not count.)
Can a Guest with an active DAS return time receive a boarding group for one of the virtual queue attractions?
Yes. A Guest can hold one active DAS return time and join one virtual queue at the same time. Once their boarding group is called, the Guest utilizing DAS, along with their party, will be able to access that attraction through a shorter line as they did previously with virtual queue attractions such as Star Wars: Rise of the Resistance.
If a Guest’s disability is based on the necessity to use a wheelchair or scooter, are they eligible to receive DAS?
No. A Guest whose disability requires them to use a wheelchair or scooter does not need DAS. Depending on the experience, the Guest will either wait in the standard queue or receive a return time at the attraction based on the current wait time. If a Guest requires additional assistance, they should go to Guest Relations.
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Dannielle has been a lover of travel her whole life. From family ski trips in Canada and the US, to adventurous deep sea fishing and lobstering in the Florida Keys, her love for travel never stops. Since having children of her own, she has fallen in love with the magic and wonder that Walt Disney World Resort vacations bring her family. She is always planning trips for herself, family, and friends and now is excited to help YOU plan your next Disney or Universal Vacation.
Attention to detail is her specialty, and she loves finding magical moments everywhere in her trips.
Dannielle is a blessed wife and mother to four amazing children.